I’ve done work for
I’m an end-to-end UX designer,
who loves to solve complex problems. I’ve spent the past decade helping organizations improve the experience users have with their products.
My job is to help organizations tease out innate market advantages, secure market share and, increase profitability.
Helping Lawyers Make Smarter Decisions
Client: Ropes & Gray LLP
Solution: Enterprise search tool
Process: Proof of Concept, Prototyping, Testing, UI Redesign, Content, Research, Workshops & Interviews
Result: Improved client relations, 50% reduction in training hours & costs, 30% reduction in weekly diary violations, faster Client Conflict Checks
Success Measured One Year at a Time
Client: Ropes & Gray LLP
Solution: Firm partner long-form annual performance review tool.
Process: Historic review of product versions, stakeholder interviews, user group definition, requirement refinement, paper testing, UI redesign
Result: 92% reduction in generated help desk tickets, 86% reduction in training hours required, 78% reduction in late submissions, reduction in review time.
No-Code Campaign Management for Nimble Marketing Teams
Client: Skava Inc.
Solution: Browser-based marketing campaign creation and management suite created to reduce development cost and time
Process: Product audit & evaluation, functional analysis of competing platforms, user interviews, user testing
Result: Total reduction in associated costs with campaign creation, decrease in labor needs to launch campaigns, increase in campaigns launched per year,
Making Urban Cycling Safer
Client: Chain
Process: Initial ideation, competitive research & analysis, prototyping & user testing, proof-of-concept development
Solution: Native Mobile App + embedded BLE beacons, automatic crash detection using native sensors, bike theft & tracking using crowd-enabled GPS.